Support

Before submitting a support request or file a bug report regarding to ReadKit, please take a moment to check the Frequently Asked Questions section. The most common questions have been answered here to save time for both of us.

  Support

If you have a problem setting-up or using our product, please contact us: support@webinhq.com. Don't forget to specify the product name in question.

Do NOT submit feature or press requests here! You can find the specific channels for these requests below!

  Bug report

There is no software without bugs. If you believe you have found one please submit a bug report to bug@webinhq.com.

Please include the following information in your bug report you file:

  • Versions: product and OS version
  • Reproducible: how consistently the problem reproduces. For example, does it reproduce always, sometimes, or just one time.
  • Specific: relevant details to reproduce the problem including links, screeshots and the exact steps to reproduce the failure.
  • Crash: send us crash reports directly with the built-in crash reporting system of product. Please fill out the email field and provide relevant details in the comment.
  • Visual glitch: please attach a screenshot to your report in PNG or JPEG.

  Feature request

If you miss a feature or just have a great idea, feel free to submit a feature request to feature@webinhq.com. Please note that we cannot promise that any of these requests will be commented on or will be implemented, but we're always open for great ideas!

  Media

If you are a member of the media and would like to request a review copy of Webin software, please send the following information to media@webinhq.com

  • Full name
  • Publication
  • Position
  • Email address
  • Publication website
  • Mailing address

  General

If you have any general questions about Webin or its products, please email to info@webinhq.com.